Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to providing you with high-quality hair products and a smooth delivery experience.

Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays). Once your order has been processed, it will be shipped promptly.

Shipping Time
Please allow up to 10 business days for your order to be delivered after it has been shipped. Delivery times may vary depending on your location and carrier delays.

Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your delivery.

Delays
While we strive to meet our shipping timelines, delays may occur due to high demand, weather conditions, or carrier issues. We appreciate your patience and understanding.

Incorrect Shipping Information
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please contact the shipping carrier directly for assistance.

Contact Us
If you have any questions about your order or shipping, please contact our support team at service.estellasimperial@gmail.com

Thank you for choosing us!